FAQs

You ask - we answer!
Here you can find a list of the most frequently asked questions about our spreads and the related answers. Have fun reading them and expanding your product knowledge!

What is the difference between marmalade, jam and fruit spread?

The terms "marmalade" and "jam" have been precisely defined in the German Jam Regulations. The term "marmalade" may now only be used for industrially produced sweet spreads made from citrus fruit (because the fruit of an orange, for example, is no longer recognisable as a fruit after the boiling process), as well as for preserves that are produced at home. Jam is primarily distinguished by its fruit content and recognisable fruit pieces. At Zentis, we only produce jams, extra jelly and fruit spreads for the consumer market.

Why does 45g/55g fruit + 63g sugar = 100g?

The specified sugar content cannot be added to the fruit content to come to 100g. When 63g sugar is specified, this is the total sugar content of the jam that comprises the added sugar and the average fructose contained in the relevant fruit. Fruit or other ingredients used also contain water, which evaporates during the boiling process.

How can there be more than 100% fruit in a mousse or the apple kraut?

For the production of 100 grams of the product, more than 100% fruit is used, according to the label, with relation to the end product. This is boiled with the ingredients of the recipe. The fruit content is reduced through the extraction of moisture, until all the parameters of the product specification are met.

These parameters are laid down by the German Jam Regulations.

Why has there no longer been "dietetic" jam since 1st October 2012, according to the law?

According to the latest scientific knowledge, the same recommendations for a healthy diet apply for diabetics as for the general population.  So special foodstuffs in which, for example, sugar is replaced with fructose, are not necessary for diabetics. For this reason, the term "dietetic" is dropped for all food stuffs from October 2012, in accordance with the latest German Regulations on Dietetic Foodstuffs, i.e. traditional "dietetic" products may not be offered in the future. In the area of jam, in particular, low-calorie jams provide an alternative for those who do not want to forgo products with a reduced refined sugar content.
A jam may be referred to as "light" or "low-calorie" if its calorific value is reduced by at least 30 % in comparison with a conventional jam. The refined sugar content is completely or partly replaced by fructose and/or other sugar substitutes and sweeteners.

Why are there almonds in the Nusspli Hazelnut Spread and hazelnuts in the Belmandel Almond Nougat Spread?

By adding hazelnuts to our Belmandel Almond Nougat Spread or adding almonds to our Nusspli Hazelnut Spread, we are making a clear statement for our sweet spreads.
The sweet spreads are produced in the same production area. For this reason, even without adding hazelnuts or almond, we are not able to rule out the possibility of traces of hazelnuts getting into our Belmandel Almond Nougat Spread or traces of almonds into our Nusspli Hazelnut Spread, in spite of the most meticulous production process.  No precise statement can be made about the scale of these traces. A reference to these traces (may contain traces of....) always leaves some scope for interpretation.

The active addition of hazelnuts or almonds allows the product to be labelled unambiguously for consumers and, in particular, for allergy suffers.  The product contains hazelnuts/almonds, which are identified in the list of ingredients and thus unambiguously indicated.

Why do "grey patches" appear on the surface of the sweet spreads?

These so-called (grey) cooling patches on the sweet spreads are fostered by storage conditions that are too warm and then too cold.  If the product is stored at a temperature above 22°C, the fat mixture that is present evenly throughout the product is melted. When the product is then cooled to below 16°C, the melted fat remains at the surface and forms a fat bloom on the surface, which may be reminiscent of sugar crystals. This phenomenon poses absolutely no health risk, but may also lead to changes in the taste of the sweet spreads if the storage at the high temperature is continued.

Why does a film of oil settle on the sweet spreads?

The product was probably stored at too high a temperature. If possible, the product should be stored at 20°C. As a result, the product remains creamy in consistency and nutty in taste.
However, if the sweet spread has been stored at too high a temperature at some point, a separation of the ingredients may occur, which may result in a thin film of oil settling.  If you stir the spread again and store it at room temperature, it is nevertheless still perfectly fit for consumption.

Why is the sweet spread so hard?

The spread was probably stored at too low a temperature. When the spread is stored at a temperature below 16°C, this results in a natural hardening of the fats, and the spread becomes less smooth.
In perfect storage conditions, i.e. at room temperature (20° to 21° C), the consistency of the spread remains soft and creamy and the full nutty taste unfolds.

Why do jam jars or spread pots sometimes have different filling levels?

Unfortunately, it is not possible for every product to have exactly the same weight.
The production of foodstuffs is always also subject to variations in the production process. These variations cannot be avoided and are, therefore, regulated by the law. The German Pre-packaging Regulations stipulates that the products may not fall short of the nominal filling quantity (e.g. 320g jar) as a statistical average, and lays down the tolerable negative errors that may not be exceeded for the individual product. To this end, Zentis has implemented a statistical weight check, using calibrated scales, in the production process.

What does GDA mean?

GDA means Guideline Daily Amounts. The Guideline Daily Amounts (GDAs) are based on the recommendations of an international scientific body. The GDAs are guidelines for the average daily amounts of calories, protein, carbohydrates, sugar, fat, saturated fat, fibre and sodium required by healthy adults (and children).

The daily requirements vary according to sex, age and physical activity. For example, a man needs more nutrients and more calories than a woman.

Recommended GDAs  Women  Children (5-10 years)
Calorific value (kcal) 2000 1800
Protein (g) 50 24
Carbohydrates (g) 270 220
of which sugars  (g) 90 85
Fat (g) 70 70
of which saturates (g) 20 20
Fibre (g) 25 15
Sodium (g) 2,4 1,4
Do you also hold plant visits?

Zentis GmbH & Co. KG's premises have grown in line with its activities, since they opened in 1917. Constant increases in production made an expansion of the premises necessary, but they soon reached their limits.

Therefore, today we have to accommodate state-of-the-art production facilities in a limited space.

We are also subject, as is every food production company, to strict statutory and in-house hygiene regulations and safety requirements (risk of accidents in the area of boiling/ filling at high temperatures, danger of slipping due to moisture/ condensation water etc.).
Please appreciate that it is not possible, for these reasons, to take groups of visitors through the production facilities and, at the same time, to guarantee the appropriate level of safety for guests and the high quality of our products.

Do you have a factory outlet?

We do not have a factory outlet. However, it is possible to visit our staff outlet store on Jülicher Strasse in Aachen.

The opening times are as follows:
Monday to Friday from 11:30 to 16:30.

Is it also possible to purchase goods in small quantities directly from you?

Unfortunately, there is no provision for a sale and dispatch of smaller quantities.

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